Chatbots and digital assistants are hot and emerging technologies, and best practices are still evolving. How will real users interact with a chatbot? What are the differences between chatbots and digital assistants? How to identify the top use cases? How to extract conversational design from LOB stakeholders who may never have interacted with chatbots before? In this session learn how to ensure a successful digital assistant implementation, including how to identify use cases, design top-notch conversational flows, target functionality for your key users, integrate with backend system. Discover the secrets to successful implementations and how you can reap real business benefits.

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