PRODUCT ANNOUNCEMENT: Ida Digital Assistant Release 23.01

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We are excited to announce the release of Ida version 23.01, packed with new features and enhancements to streamline your digital assistant. With a focus on improving user interactions and expanding data sources, this release brings exciting updates to Ida’s capabilities. Here’s a closer look at some highlights from Ida 23.01:

  1. New URL Answer Provider
    We understand the importance of delivering accurate and up-to-date information to users. In Ida 23.01, we have introduced a new URL answer provider that allows Ida to fetch answers from web pages. This means that Ida can now provide users with the most current information from the web, ensuring that they always have access to the latest information.
  2. New OpenAI GPT Answer Summary Provider
    To further enhance Ida’s ability to provide concise and informative answers, we have integrated the OpenAI GPT-based answer summary provider. This advanced feature allows Ida to generate short summaries of lengthy answers, making it easier for users to quickly grasp the key information they need. With the OpenAI GPT answer summary provider, Ida can now provide more precise and efficient responses, saving users valuable time.
  3. Enhancements to the Ida Live Chat Adapter
    We understand the importance of seamless communication which is why Ida now delivers its own live chat channel for escalations. In Ida 23.01, we have made significant enhancements to the Ida Live Chat adapter to improve the overall chat experience. Ida’s Live Chat adapter is now more user-friendly and efficient than ever before. These enhancements ensure that users will never get stuck talking to Ida and always have an escalation path to speak to a human.

In addition to these major updates, Ida 23.01 also includes various bug fixes and performance improvements to enhance the overall stability and reliability of the digital assistant.

To upgrade to Ida 23.01, please contact your account team to discuss a deployment schedule that works best for your organization. We are committed to continuously improving Ida to meet the evolving needs of our users, and we look forward to your feedback on this exciting new release.

Thank you for your continued support, and we are confident that Ida 23.01 will further enhance your digital assistant experience.

Release Notes

  • Enhancements to the Ida Live Chat adapter
  • New OpenAI GPT answer summary provider
  • New URL answer provider
  • Added answers link to both grid tabs in Maintain FAQs page
  • Improved and simplified High Training sampling
  • Improved Create/Delete FAQ+ pages
  • Improved Review Reminder functionality in federated mode
  • MS Teams channel authorization is now configurable
  • New report for “no match” utterances
  • Now providing friendlier messages when user doesn’t have access to remote data sources
  • Updated ODAChatUI to version 22.12
  • Updated student FAQ catalog
  • Updated user interface in IUC dashboard pages
  • Added ODA 500 errors to events table
  • Fixed an accessibility issue on Ida attention grabber slideout
  • Fixed an issue when building the main skill when using NLP segments
  • Fixed an issue where forced non-English mode was still returning certain messages in English
  • Fixed an issue where non-admins could add FAQs
  • Fixed an issue with case sensitivity breaking DE branching
  • Fixed an issue with NLP when determining secondary topic relevance
  • Fixed an issue with persistent chat logs on ODA ChatUI
  • Fixed issue with scrolling in the new web channel read more pane
  • Fixed webform mobile branding issues
  • Improved handling of CSS conflicts on the web channel UI
  • Improved performance of Environment Details console tile
  • Resolved an issue with translations for one word utterances
  • Resolved css conflicts in IUC pages
  • Various MS Teams channel fixes

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