We will once again be at HCM Central at OpenWorld in San Francisco from September 19-21, 2016! HCM Central is the place to be at OpenWorld to get an HCM-focused experience. All HCM sessions and vendors in one place at the Palace Hotel. We will have a pod in the exhibit space showing off our latest solutions in user experience including our Cloud Adapters and Usability Cloud which connect all your cloud apps into a single one-stop HCM experience along with Classic and Fluid PeopleSoft.

We are also excited to announce our OpenWorld session in partnership with Oracle.

Empower Your Employees and Drive Productivity with a Modern Intranet Experience [CON7261]

Wednesday, Sep 21, 12:15 p.m. – 1:00 p.m. @ Moscone West – 2014

Here’s a short video that describes what will be covered in the session:

If you can not make the presentation, just contact us with the button below to setup your personal demo appointment at our booth.

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The following may contain spoilers

Series three of one of our favorite shows, Silicon Valley, recently ended. Not only is this show quite humorous, it often provides a surprisingly accurate portrayal of the software industry.

The overall theme to the season is that a team of brilliant developers are attempting to create and productize a revolutionary piece of software which they call “The Platform”. As expected, the team runs into obstacles at every turn until finally, towards the end of the season, the decision is made, only after getting feedback from beta users, that the platform is ready to be released to the public. The problem is that the beta user population is primarily comprised of their friends in the tech business!

Silicon Valley: Working on the Backend

Gilfoyle and The Platform’s Backend

Immediately, the buzz about the team’s success is on every news channel. The Platform is downloaded hundreds of thousands of times. Everything appears to be going better than anyone could have ever expected. That is, until we find out that while there are half a million downloads in a short period, only a trivial portion of those who downloaded the software are actually using the platform.

As it turns out, people weren’t using the software because they couldn’t figure it out. The users just didn’t get it. And by users, we don’t mean a niche group of techies, but the everyday software user. The developers didn’t find it important to try and understand their users and how they would interact with The Platform. The UX was not even an afterthought. Instead they put all their focus on the UI (User Interface). While The Platform was shiny and new looking, and looked very “cool”, it actually made no sense to the actual person using it.

The Platform was failing.

At IntraSee, this is something that we see every day in Enterprise Applications. An enormous amount of energy is spent building out the backend and creating complex interfaces that address every situation. Often these implementations or upgrades take all the focus. Sometimes there will be some focus on the UI, in the mistaken belief that in having pretty software, you also will have usable software. That rarely is the case (for an explanation of the difference between UI and UX see our article on the difference.

The problem is that real users end up wildly dissatisfied with these applications. The applications are not intuitive. They require thick reference manuals or worse, to sit in classes for hours, just so they can figure out how to accomplish their everyday tasks.

Silicon Valley: Focus Group

Focus group of real users

As we know, art imitates life. No matter how incredible the software platform is, if people can’t use it, you’re just throwing money down the drain.

The UX cannot be an afterthought.

We have seen, time and time again, that putting the user first is the single most important investment that can be made in an application. A great UX leads to much higher adoption rates, which leads to a successful implementation, happy employees and cost savings. All of this builds confidence by your management which leads to funding for the next project.

At IntraSee, we have decades of experience investigating and evolving the UX. We understand how users interact with software and we don’t source our focus groups from our friends in the bay area! We actually travel the world working with real people in real situations. We’re passionate about ensuring that your users just get it.

And when your users just get it, the return on your investment is all but guaranteed. Let us show you what a great UX is so that you can understand what we have known for years:

The UX cannot be an afterthought.

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Being an airline pilot isn’t easy. There’s literally hundreds of things you have to constantly monitor in order to make sure you didn’t miss something important. That’s why it takes thousands of hours of training.

ERP systems are very similar to planes in many respects. The hull is usually made by one manufacturer, but almost all the components come from different vendors and then get plugged together in order to create an operable plane. And, of course, each component is a potential point of failure and maintenance. So to accommodate this there’s a dial in the cockpit for each component, and the pilot is trained to know where to look and what to look for. Most of the time there’s nothing of value to see, but the information keeps coming and coming. Miss something, and bad things happen.

Notably, neither Google nor Apple make planes. If they did there wouldn’t be hundreds of dials in a plane. There would be one. And each component would plug into a notification framework that alerted the pilot only when there was something to do, or something worth seeing.

All you have to do is to look at your smartphone to know this is true. Thousands of apps, one notification framework, one place to look for them.

For many people, using an ERP system sometimes feels like flying a plane. So many things to do, so many places to check – but with no training. It’s no wonder people are frustrated, confused, and that so many things get left undone.

Imagine an ERP system where there was one place to go to see what needs to be done? Wouldn’t that be something.

Unfortunately, software makers went the same route as airplane manufacturers on this, and what resulted was the alert, the notification, the icon badge, the worklist item and more.  A cacophony of dials. Information overload, scattered across multiple systems and dashboards.

It’s become apparent that the industry has swung too far to the extreme when it comes to notifying the user. Now every application has its own alerts or worklist. There are so many of them and they are never in a single location. People have been desensitized and now the alert/worklist has lost its meaning (kind of like the car alarm). That is bad for all of us. How do we get back to the promise of a simple, single, to do list?

Dilbert Comic

An all too familiar scene from Dilbert

And now, introducing one more option: PeopleSoft Notifications

Traditionally PeopleSoft uses the Worklist to communicate and track action items for its users. With the latest PeopleTools release, Oracle has introduced something called the “Events and Notifications Framework”. You may have seen screenshots where the labels “Actions” and “Alerts” are used as pictured below. This is all part of the Fluid notification center located under a Flag icon in the header, and adds yet another cool feature for notifying people of things they need to be aware of. And, of course, adds to the challenge of providing a one-stop shop for all notifications.

Fluid Notifications Screenshot

PeopleSoft Fluid Events and Notifications

So let’s try to clear up the confusion a bit. Many PeopleSoft applications publish workflow. This is a piece of work needing attention from a user. Classic examples are approvals of time off, new job requisitions, employee transfers, and so on. Any workflow item can now be shown as an “Action” in the new PeopleTools’ Notifications. In addition, admins can push ad-hoc FYI items, applications can push FYIs, and AWE can even push an FYI. Not confusing at all now, right? 😉

As of this writing, the PeopleTools Event and Notification framework isn’t deeply documented, but this is just the early days of this feature. Modules like ePay Mobile and Absence Management are using it in 9.2, but there really isn’t enough documentation today to easily build your own notifications. However, it is a very useful tool and if used properly, can add a lot of value.

So how do we fix the UX problem?

One problem is that too many things are alerting us these days. We are all beginning to suffer from Notification Fatigue. It has been reported that the famed 2013 Target Hack actually triggered some alerts in the security admin’s consoles. The problem was that there were so many alerts, the admins had begun to tune them out!

The first step is what we call Alert discipline. Not everything needs to be an alert. This is a classic case of less is more. Once you get your Alert discipline down, the critical next step is to consolidate all alerts and worklists into one place. That is why we built our Alerts & Global Worklist products. They can be deployed in tandem offering the best experience or alone for specific client needs. Now employees, managers, students and faculty can easily see what they have to do and they don’t have to hunt for it. If people know there is one list, they are more likely to stay on top of that list. Linking to a half dozen worklists just doesn’t work.

Introducing IntraSee Alert & Global Worklist Integration with PeopleTools Notifications

Even though PeopleTools’ Event and Notification framework is not widely used today we fully expect it to get a lot of usage in the future. Therefore, we are announcing native integration for it in our IntraSee Alerts and Global Worklist products. Now IntraSee Alerts & Global Worklist deliver on the promise of a one-stop shop for notifications and workflow. When your users log into your site, any alert or worklist item from any PeopleSoft or Cloud system will be shown in a single, consolidated list.

IntraSee Alerts Screenshot

All notifications in one place

IntraSee Global Worklist Screenshot

All workflow in one place

Having one place to go will make usage of your ERP systems as simple as using a smartphone. To see a live demo, please contact us and we’d be happy to show you.

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It’s been said that the UI is the saddle, stirrups, and the reigns. While the UX is the feeling you get being able to ride a horse and rope your cattle.

As a UX (User Experience) company, we are often misunderstood as only focusing on a better UI (User Interface). The two terms do overlap, but while UI is a critical cog in the machine, the UX is the machine. Put simply, UI is how something is designed or how it looks. When an organization wants to fix their UI, you hear comments like, “our software looks outdated” or “it looks like it is out of the 90s”. The visual appeal is usually what they have in mind.

The UI is important. It has to be visually appealing for people to want to use the software, but it only tells a small portion of the story. UI focuses on a specific piece of software where the UX focuses on the entire user experience. That may sound simple, but it changes the dynamic quite a bit. UX concerns usually are evident with comments like:

  • Our site is too complicated
  • It takes forever to complete any task
  • It doesn’t work on my phone
  • Why do I have to sign in again?
  • I can’t find anything
  • I’d rather go back to the spreadsheet
  • Everything I need is scattered all over the place
  • Nothing is where you’d expect it to be

The bottom line for UX is making it easy for the people using the system. Being an expert in ERP software is usually not their primary job, so you won’t get a lot of patience from them.

UX-vs-UI

User Experience vs. User Interface Design

PeopleSoft UI

PeopleSoft provides a lot of flexibility to control the UI. There is a branding engine and system stylesheets where you can improve styling of PeopleSoft pages. Using the PeopleSoft Interaction Hub is the place to start for a better UI.

Even recently PeopleSoft has introduced Fluid UI which brings a fluid layout to the UI. What this means is that elements on a page can move with the changing size of your device. Fluid UI itself isn’t making the UI more appealing, rather it is the new stylesheets Oracle delivers with Fluid that provide that updated look.

You do not need Fluid to have a more modern style and Fluid doesn’t automatically make everything more modern. However, rarely is updating the UI alone going to solve your UX problems.

The Real Problem

In our experiences, the problem clients are facing are bigger than UI. These problems exist with or without Fluid. This is why IntraSee focuses on UX.  What exactly would make the user’s life easier? What would reduce the amount of time they waste on internal systems?

A good user experience is having a one-stop shop for Employees, Managers, Students or Faculty which includes PeopleSoft classic, Fluid and your cloud apps. It is having a single, simple navigational structure and a comprehensive universal search. It is using the right terminology and labeling, providing help right when it is needed and managing the user’s task list in one place. And, of course, the experience has to be consistent no matter what kind of device is being used: Laptop, tablet, or phone.

A Recent Consumer Example

Today, when you are on Twitter, you may notice in your timeline links to Instagram posts. You probably also have experienced the annoyance of these links. While the UI for Twitter and Instagram have gotten better, the UX has gotten worse for this use case due to some competition between Twitter and Facebook. It didn’t always used to be this way.

Previously the Instagram photos were embedded directly inside the tweet. This meant no clicking, no waiting for the Instagram site to load, and a user could just scroll through and see these photos at a glance. That is where UX comes to play.

Twitter & Instagram Integration

Which side do you find more useful?

Just how the UX above misses the mark, good ERP software UX is more than just styling. Deep, meaningful integration is important, and it is why we pour so much of our attention into integration. To do UX right, you have to go beyond a single application. You have to understand what your people are trying to accomplish, every tool they use, and how they use them to get their work done. If improving the user experience is a goal of your organization, then please contact us and we’ll show you how it’s done!

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You’ve decided that you want to improve the Usability of your ERP system, but you don’t want the responsibility for maintaining that in-house. That’s a smart choice, and something that many organizations are looking to do. Why focus on building an IT infrastructure when you can instead focus on building your business? The solution is IntraSee’s Usability Cloud.

Download the White Paper

So what is the IntraSee Usability Cloud?

PeopleSoft Interaction Hub + IntraSee Usability Solutions + Amazon Cloud (AWS)

Our Cloud consists of three key elements:

1. PeopleSoft Interaction Hub

The Interaction Hub is a mature and sophisticated portal that is the engine used for creating a one-stop usability shop. It is used by thousands of organizations throughout the world and has a proven record of scalability and reliability.

2. IntraSee Usability Solutions

For over a decade we at IntraSee have developed usability solutions that are best in class, cover the entire needs of even the most complex (often global) organizations, and are pluggable into other Cloud applications.

Our solutions are also highly configurable and beautiful by design. Selecting from an a la carte menu of options, you simply check the options you want your users to see. It’s that simple. Even selecting integration with other major Cloud applications is as simple as checking a box. Our solutions and methodology handle the rest. No headaches, no difficult decisions. We’ve spent years figuring out all the complex stuff, and have packaged it into solutions that fit neatly into a one-stop shop that can sit in the cloud.

If you’d like to see what this looks like, just ask us for a demo. We’ll be proud to show you how easily you can solve all your ERP usability problems.

3. Amazon Cloud

They say you’re only as strong as your weakest point of failure. That’s why we chose the most advanced, reliable, and fastest cloud in the world. Amazon AWS. Amazon offers a true cloud environment that is unmatched. IntraSee usability with the Amazon cloud – the best of all worlds.


A True Cloud Solution

  • Regular, automatic upgrades
  • Reliable and fast access to your system anytime & anywhere
  • Full integration with other cloud or on-premise solutions
  • Ability to turn on functionality & configure existing functionality
  • Built-in PeopleSoft user provisioning
  • Dynamic performance scaling for those seasonal spikes
  • Value for money
  • Military level security
  • Fast start up
IntraSee Usability Cloud

The IntraSee Usability Cloud

Option to Bring Your Own license (BYOL)

If you already own the Interaction Hub, or any IntraSee products, we can offer you great cost savings on your monthly service fee for running in our cloud. This makes a very affordable solution even more affordable. You’ve already paid for it once, why pay for it twice?

If you don’t own the full license to the Interaction Hub, don’t worry! You can start off with the included RUL license and expand into the full license when needed.

Running in the Amazon Cloud (AWS)

Amazon Cloud (AWS) is the market leader in cloud computing and is at the forefront in terms of innovation, functionality, agility, and responsiveness. Not to mention AWS has a proven track record after years of success. IntraSee carefully analyzed each of the major cloud service providers before selecting Amazon Web Services as their provider for the IntraSee Usability Cloud based on a multitude of different factors.

The following are just some of the advantages which the Amazon Cloud offers our clients:

Elasticity and scalability

  • Your application can automatically scale itself up and down depending on your needs.
  • Eliminate guessing on your infrastructure capacity.
  • By using Amazon EC2 we can commission one, hundreds or even thousands of server instances simultaneously. Of course, because this is controlled with web service APIs, it can automatically scale itself up and down depending on its needs.
  • Rapid build of new environments.

Low Cost

  • Amazon AWS’s Elastic scaling across your IntraSee Usability Cloud environment helps to keep costs low by only paying for the services you need, when you need it and by passing on to you the financial benefits of Amazon’s scale.

Global Accessibility

  • Take your environment global in minutes.
  • The AWS Cloud infrastructure is built around Regions and Availability Zones (“AZs”). A Region is a physical location in the world where there are multiple Availability Zones. Availability Zones consist of one or more discrete data centers, each with redundant power, networking and connectivity, housed in separate facilities. These Availability Zones create the ability to operate production applications and databases which are more highly available, fault tolerant and scalable than would be possible from a single data center. The AWS Cloud operates 33 Availability Zones within 12 geographic Regions around the world.

Reliability

  • Amazon AWS is engineered for the most demanding requirements.
  • Amazon’s experience and SLAs provide our clients the trust and confidence they need to ensure their environment will be available when needed, no matter what time of the day.
  • Amazon EC2 offers a highly reliable environment where replacement instances can be rapidly and predictably commissioned. The service runs within Amazon’s proven network infrastructure and data centers. The Amazon EC2 Service Level Agreement commitment is 99.95% availability for each Amazon EC2 Region.

Extensive Security Capabilities

  • Amazon provides numerous mechanisms to increase privacy and control network access.
  • There are a multitude of secure connectivity options to seamlessly connect to your network.
  • AWS environments are continuously audited to ensure compliance with a wide variety of regulations, standards, best-practices and certifications.
  • Your compute instances are located in a Virtual Private Cloud (VPC) within an IP range that you specify. You decide which instances are exposed to the Internet and which remain private.
  • Security Groups and networks ACLs allow you to control inbound and outbound network access to and from your instances.
  • You can connect your existing IT infrastructure to resources in your VPC using industry-standard encrypted IPsec VPN connections.
  • For additional isolation, you can provision your EC2 resources on Dedicated Hosts or as Dedicated Instances. Both allow you to use EC2 instances in a VPC on hardware dedicated to a single customer.

AWS Compliance

The AWS cloud infrastructure has been designed and managed in alignment with regulations, standards, and best-practices including HIPAA, FERPA, FIPS, CJIS, DIACAP, DoD, FDA, FedRAMP, Glacier for SEC Rule 17a-4(f), GxP, ITAR, NIST, CSA, Data Privacy, ISO 9001, ISO 27001, ISO 27017, ISO 27018, MPAA, PCI, SOC, EU Data Protection, IT-Grundschutz, G-Cloud, Europe Cloud Compliance, Malaysian Privacy Considerations, MLPS, MTCS, Singapore Privacy Considerations, IRAP and New Zealand Privacy Considerations.

And the best part…

While Amazon is sophisticated and mature, rest assured you will never have to deal directly with any of their technology stack. That is where IntraSee comes in. The entire infrastructure is maintained on your behalf. Also, our vast implementation experience tells us that to deliver best-in-class usability, you need a best-in-class infrastructure. With the IntraSee Usability Cloud, we are uniquely positioned to offer the high-quality service in the Cloud that we are known for from our “in-house” implementations. Gone are the days of needing to explain to your hosting provider how PeopleSoft works.

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