Chatbots, eForms, RPA. There is no better return on investment in enterprise software than automation. Not cloud, not SaaS, not upgrades. The single biggest cost to enterprise software is the people needed to run it. Automation at all levels will drive efficiency and save your organization money.
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You have likely heard the terms chatbot, digital assistant, ODA, Picaso and, as a result, are more confused than ever! Andrew Bediz from IntraSee will review the current state of this market, the value proposition and the options available to PeopleSoft customers. An art-of-the-possible live demo will also take center stage in this session as we explore the future of automation and user interface.
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Loyola University of Chicago rolled out an AI-based digital assistant to students over a year ago complete with PeopleSoft integration. This session will discuss what has changed in the last year and what we have learned along the way. We will draw upon almost 2 years’ worth of data to help you understand what worked for our users and what was most popular. And to top it all off, we will finish off with a demo.
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The Virginia Community College System consists of 23 colleges that were all interested in automating student support with an Artificial Intelligence assistant (AI-based digital assistant). This presentation will cover our project to roll out an Oracle Digital Assistant (ODA) which has system-wide knowledge coupled with an understanding of each college to create a personalized experience for every student. We will go through our methodology, challenges, pitfalls, to date the results, and end with a live demo. If you want to roll out AI at scale, this session is for you!
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It has been a year since we first presented our enterprise chatbots using Oracle’s Intelligent Bots (now called Oracle Digital Assistant) and PeopleSoft at Alliance 2018. Chatbots promise to not only provide a messaging-based UX your students expect, but will also save institutions on expensive help desks costs. In this session, we will review lessons learned from other chatbot projects and how those lessons have influenced new features. There is much confusion in the marketplace about artificial intelligence and chatbots, so it is important to know how to steer clear of the pitfalls. In a recent survey, Higher Education CIOs voted artificial intelligence as the #1 game changer for 2019. This session will help you understand why this technology is expected to make such big impacts and how to implement chatbots successfully.
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