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Chatbots and User Experience with Oracle/PeopleSoft

EMEA HEUG 2016: Eradicating Student/Employee Self-Service Frustration

We hope we saw you this year in Glasgow, Scotland for EMEA HEUG 2016! If you missed our session, you can view it here. Just contact us to setup a web conference and we will also take you through the very same demos given live at the conference.

Case Studies: Eradicating Student/Employee Self-Service Frustration

This session will contain primarily live demonstrations of how PeopleSoft clients have solved their user’s frustrations with Self Service. Each case study is using native PeopleTools technology, but producing an experience you would expect from a consumer web site. Topics include mobile, content, self-service, advising, search, academic planning, manager self-service and more. Come check out a user experience your users will love!

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 Posted on October 12, 2016 by

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Alliance 2016: Delivering a First-Class PeopleSoft User Experience for My.Harvard

In August 2015, Harvard went live with my.harvard, an expansive self-service portal for students, faculty, advisors, and the general public. The system takes advantage of the core functionality of Oracle’s PeopleSoft Campus Solutions, but leverages the power of integrated search and modern web styling to create a first-class user experience. Attend this session to learn how Harvard partnered with IntraSee and leveraged PeopleSoft Interaction Hub and Secure Enterprise Search to create a superior user experience that is distinctly branded for Harvard and yet 100% PeopleSoft! In the first half of the session, we will demonstrate the intuitive user experience and how we have combined search, delivered self-service, and new features together to make life easier for students and faculty. In the second half of the session, we will prove an overview of how we utilize Agile software development practices to integrate user feedback and deliver ongoing iterations of the service.

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 Posted on March 15, 2016 by

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Alliance 2016: Interaction Hub for the Masses

Since the spring of 2015, the University of Minnesota has had their PeopleSoft upgrade and new Interaction Hub (“MyU”) live. This session focuses on what we learned, assumptions that proved incorrect, things that surprised us, and how we are moving forward into the future. Portal technology is a small but critical piece of UMN’s ERP strategy and through the upgrade of all CS, FIN, and HRMS system, we’ve learned how Interaction Hub is effective is building an end-user focus for the Enterprise. We hope that attending this session can provide you insight into your iHub project and leave you with energizing ideas for your next project.

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 Posted on March 15, 2016 by

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Alliance 2016: PeopleSoft Usability Case Studies

At Alliance 2016 in Seattle, IntraSee presented on the common usability issues institutions face and how IntraSee has tackled those pain points.

IntraSee continues to push the envelope in PeopleSoft usability and we do it entirely with PeopleTools technology. This session will highlight some recent case studies and customer projects including a heavy dose of demos. Topics include mobile, content, self-service, search, planning and more. Come check out a user experience your users will love!

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 Posted on March 7, 2016 by

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Portals, Mobile, Self Service, oh my!

Our session with the University of Minnesota at Alliance 2015 was loaded with great info. You will:

  • Learn how UMN created a one-stop-shop with the Interaction Hub.
  • Gain new ideas for integrating outside sites into iHub
  • Understand how the Interaction Hub can serve over 100,000 users with different needs

When you are serving over 100,000 users in a variety of disciplines, filtering out the noise is critical. IntraSee transforms and unleashes the power of the PeopleSoft Interaction Hub to provide a true one-stop-shop that is relevant to each class of user. Add in responsive mobile access and integration to other systems and students have a fresh, modern, unified and intuitive interface.

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 Posted on March 15, 2015 by

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Gideon Taylor
Newbury Enterprise Services
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