How to Avoid a Failed Chatbot (Reconnect 2022)

Session ID: 101780

In a July 2022 press release, Gartner predicted that chatbots will become the primary customer service channel for a quarter of organizations within the next five years. Uma Challa, Senior Director Analyst at Gartner added a critical caveat to this prediction. “When designed correctly, chatbots can improve customer experience and drive positive customer emotion at a lower cost than live interactions.” Chatbots. Digital assistants. Alexa. Siri. Hey Google. No matter what you call them, the “why” behind a chatbot’s project makes all the difference between a painful failure and a transformational tool. Users don’t want a toy, they want their questions answered quickly, their lives made easier, and their time spent wisely. Your goal should be to automate painful processes for your users. Join Andrew Bediz, IntraSee co-founder and Managing Director, and Paul Taylor, CEO of Gideon Taylor on Wednesday, October 12th at 2:45 EDT as they share how to look at a digital assistant project as an automation and service endeavor instead of making a cool chatbot. Learn how IntraSee and Gideon Taylor are automating from A to Z, from user support to business processes outcomes with Ida and eForms. We look forward to answering your most pressing questions.

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