Alliance 2019: Enterprise Chatbot Case Studies: What has been learned

It has been a year since we first presented our enterprise chatbots using Oracle’s Intelligent Bots (now called Oracle Digital Assistant) and PeopleSoft at Alliance 2018. Chatbots promise to not only provide a messaging-based UX your students expect, but will also save institutions on expensive help desks costs. In this session, we will review lessons learned from other chatbot projects and how those lessons have influenced new features. There is much confusion in the marketplace about artificial intelligence and chatbots, so it is important to know how to steer clear of the pitfalls. In a recent survey, Higher Education CIOs voted artificial intelligence as the #1 game changer for 2019. This session will help you understand why this technology is expected to make such big impacts and how to implement chatbots successfully.

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