How to Avoid a Failed Chatbot (Reconnect 2022)

Session ID: 101780 In a July 2022 press release, Gartner predicted that chatbots will become the primary customer service channel for a quarter of organizations within the next five years. Uma Challa, Senior Director Analyst at Gartner added… Read More

Grand Bazaar

Chatbot Market Update (Fall 2022)

Why chatbot projects have been failing

Seneca College Campus

How Seneca College’s Digital Assistant is Radically Improving Student Engagement

Join us on Wednesday, October 19th, at 1PM EDT as we share how Seneca College in Toronto has partnered with Oracle and IntraSee in developing Sam, their powerful new digital assistant

Data Waves

Higher Ed Chatbot Usage: Perception vs. Reality

How users are actually using bots in Higher Education

Chat bubbles

The art of the bot response

How your bot responds is both an art and science