Cloud, SaaS, PeopleSoft, and You: Preparing for What’s Next (Reconnect 2022)

Session ID: 100420 In today‚Äôs market, organizations have options on whether/how/when to move to the Cloud. Some are reimplementing to new SaaS solutions; others are optimizing PeopleSoft and lifting their existing ERP/HCM to the Oracle Cloud Infrastructure; and… Read More

How Student-Focused Design Transformed Princeton’s PeopleSoft Financials & Procurement Experiences (Reconnect 2022)

Princeton’s has embarked on improving the user experience in PeopleSoft’s Student Financials and Procurement modules over the last 2 years. This session will cover Princeton’s journey and demo the end results that are driving user productivity and experience… Read More

How to Avoid a Failed Chatbot (Reconnect 2022)

Session ID: 101780 In a July 2022 press release, Gartner predicted that chatbots will become the primary customer service channel for a quarter of organizations within the next five years. Uma Challa, Senior Director Analyst at Gartner added… Read More

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PRODUCT ANNOUNCEMENT: Ida Digital Assistant Release 22.03

Ida 22.03 focuses on continued automation, improvements to non-authenticated chat analytics and UX improvements to translated conversations

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Chatbot Market Update (Fall 2022)

Why chatbot projects have been failing