How Student-Focused Design Transformed Princeton’s PeopleSoft Financials & Procurement Experiences (Reconnect 2022)

Princeton’s has embarked on improving the user experience in PeopleSoft’s Student Financials and Procurement modules over the last 2 years. This session will cover Princeton’s journey and demo the end results that are driving user productivity and experience… Read More

How to Avoid a Failed Chatbot (Reconnect 2022)

Session ID: 101780 In a July 2022 press release, Gartner predicted that chatbots will become the primary customer service channel for a quarter of organizations within the next five years. Uma Challa, Senior Director Analyst at Gartner added… Read More

Grand Bazaar

Chatbot Market Update (Fall 2022)

Why chatbot projects have been failing

Data Waves

Higher Ed Chatbot Usage: Perception vs. Reality

How users are actually using bots in Higher Education

Chat bubbles

The art of the bot response

How your bot responds is both an art and science